Privacy & Terms

Terms of Service

User Term Agreement ("Agreement")


  1. Acceptance of Terms: This Agreement outlines the terms and conditions governing the use of our comprehensive car repair and maintenance platform ("Service"), commercially known as FIXLI. By accessing and using the car repair services offered by Company CHARKA MOFTAH AL-RABT AL-TAKAMLIA LALOUSATA For Brokerage Services, CR# 4030540174 (hereinafter referred to as "Provider," "We," "Us," or "Our"), you ("User") agree to comply with and be bound by the terms and conditions outlined herein. If you do not agree with any part of these terms, please refrain from using the Service.

  2. Service Description: The Provider is an intermediary agent offering automotive repair and maintenance services through the Service. These services include, but are not limited to, diagnostics, mechanical and electrical repairs, bodywork, routine maintenance, and sourcing and delivery of spare parts through exclusive partners who provide professional services. The scope of services, referred to herein as "FIXLI," may be amended from time to time, and additional terms may apply.

  3. Scheduling and Appointments: Users must schedule appointments for vehicle collection and return through the Provider's designated channels. The Provider reserves the right to reschedule or cancel appointments due to unforeseen circumstances.

  4. Vehicle Collection: and Return: Users are responsible for providing accurate details to arrange the towing services of their vehicles. The Service will coordinate with users to render the agreed-upon services. Vehicles will be collected and returned to the specified location to ensure safety and reliability. The Service will notify users upon completion of services to arrange a return time for the vehicle. Additional charges may apply for changes to return locations and for late collection.

  5. Service Charges: and Payments: Users agree to pay for the services rendered by the Service based on the agreed-upon rates. Payments are due based on stages of service delivery, with the final payment due upon completion of services. The vehicle will be returned upon completing the last payment. Late payments may incur additional charges. Diagnostic and transportation fees are non-refundable.

  6. Parts and Materials: The Service will present options for parts, which may include Refurbished, Original Equipment Manufacturers (OEM) parts, or Commercial-grade parts, depending on the repair needs and market availability. All replaced parts may be retained by the Service
    unless otherwise requested by the user.

  7. Warranty: The Service provides a limited warranty on repairs conducted. Details of the warranty period and coverage are provided separately and are subject to the terms and conditions outlined in the Limited Warranty Clause.

  8. User Responsibility: By using the Service, you agree to:
    a. Provide accurate and up-to-date information during the registration process, including any pre-existing conditions.
    b. Disclose any known vehicle issues and follow maintenance schedules as recommended by the Service.
    c. Use the platform solely for lawful purposes and in compliance with Saudi laws and regulations.
    d. Refrain from engaging in any fraudulent or malicious activities on the platform.
    e. Pay any fees or charges associated with the Service as agreed upon.

  9. Liability: While the Provider takes all necessary precautions during the repair process, users acknowledge that the Provider shall not be liable for any damages, losses, or injuries arising from the use of the Service or the services rendered by our partners. We shall not be liable for any loss of valuable items left in the vehicles.

  10. Confidentiality: The Provider respects the privacy of user information. User data collected during the service process will be handled in accordance with our Privacy Policy.

  11. Amendments to Terms: The Provider reserves the right to amend these terms at any time. Users will not necessarily be notified of any changes, and continued use of the Service implies acceptance of the updated terms. Users are urged to visit our website to review the most recent terms of service.

  12. Termination of Terms: The Provider reserves the right to refuse service, terminate agreements, cancel appointments, or suspend access to the platform at its discretion if it is believed that a user has violated any terms of this Agreement or engaged in any illegal activities.

  13. Governing Law: These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in the Kingdom of Saudi Arabia.

  14. Contact Information: If you have any questions or concerns regarding this Agreement or the Service, please contact us at “info@fixli.net”.


By using the Service, you acknowledge that you have read, understood, and agreed to these terms and conditions.





Limited Warranty

FIXLI warrants that the automotive repair and maintenance services ("Services") performed shall be free from defects in workmanship for a standard period of 14 days from the date of service completion. This Limited Warranty covers labor and materials for the repairs specifically performed as detailed in the service invoice.


Warranty Coverage:

  1. The warranty applies only to the customer whose vehicle was serviced and is non-transferable.
  2. The warranty covers the replacement of any parts found to be defective due to improper installation or if the part itself is faulty, given normal usage conditions.
  3. The warranty is valid only for the parts and services listed on the original service invoice, and any additional repairs required outside of the original service scope will be considered new services and subject to a separate charge.


Exclusions:

This Limited Warranty does not cover defects or damages attributable to or arising from:

a. Normal wear and tear, deterioration, abuse, or accidents. b. Unauthorized modifications, misuse, or work performed by a third party outside of the FIXLI network. c. Use of the vehicle in racing, competitive events, or in any manner inconsistent with the manufacturer's design or recommendations.


Warranty Claims:

To make a claim under this warranty:

  1. The customer must notify FIXLI of any defects within the warranty period and allow FIXLI an opportunity to rectify the issue.
  2. The vehicle must be presented to a FIXLI service location, or a designated partner, for assessment and any necessary repairs.
  3. The original service invoice must be presented as proof of service and to validate the warranty claim.


Remedies:

If a defect in workmanship is confirmed, FIXLI's sole and exclusive obligation, and the customer's sole and exclusive remedy, shall be, at FIXLI’s option, to either:

a. Repair the defect using new or refurbished parts that are equivalent in performance and reliability to the original part.

b. Refund the customer for the cost of the defective service.


General:

This Limited Warranty is the exclusive warranty provided by FIXLI and replaces all other warranties, express or implied. No other warranties are provided, including any implied warranties of merchantability or fitness for a particular purpose.



Privacy Policy

1. Introduction

Welcome to FIXLI ("Service"), a platform operated by Company CHARKA MOFTAH AL-RABT AL-TAKAMLIA LALOUSATA For Brokerage Services, CR# 4030540174 ("we," "us," or "our"). At FIXLI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

By using our Service, you consent to the practices described in this Privacy Policy. Please take a moment to review this policy carefully and contact us if you have any questions or concerns.

2. Information We Collect

We may collect various types of information, including but not limited to:

a. Personal Information: We may collect personal information that you provide directly to us, such as your name, identification number, car registration, email address, and any other information you choose to provide when using our Service.

b. Usage Information: We may automatically collect information about how you use and interact with our Service, such as your IP address, device type, browser type, pages visited, and actions taken.

3. How We Use Information

We may use the information we collect for various purposes, including:

a. Providing and Improving Our Service: To provide, maintain, and improve our Service, including customer support, troubleshooting, and optimizing user experience.

b. Communication: To send you important updates, newsletters, promotions, and other relevant information, with your consent where required by law.

c. Analytics: To analyze trends, monitor usage patterns, and gather demographic information to understand and improve our Service.

4. Sharing Information

We may share your information with third parties for various purposes, including:

a. Service Providers: We may share your information with third-party service providers that help us operate, maintain, and enhance our Service.

b. Legal Compliance: We may disclose your information if required to do so by law, government request, or to protect the rights, privacy, safety, or property of Company CHARKA MOFTAH AL-RABT AL-TAKAMLIA LALOUSATA For Brokerage Services.

5. Your Choices

You have certain choices regarding your personal information:

a. Access and Correction: You may review, update, or delete your personal information by contacting us.

b. Marketing Communication: You can opt-out of receiving promotional emails from us by following the instructions in those emails.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Service is not intended for individuals under the age of [18]. We do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [Info@fixli.com].

Share by: